Refund policy

🛍️ Return & Refund Policy

Thank you for shopping with us! We value your satisfaction and strive to offer high-quality products and reliable service. If you are not completely satisfied with your purchase, we’re here to help.

🔁 Returns

We accept returns within [7 or 14] days of receiving your order.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
It must be in the original packaging (sealed if applicable).
You must provide a receipt or proof of purchase.

Once your return request is approved, we will arrange for a shipping company to pick up the returned item from your address. Return shipping costs will be covered by the customer.

🔄 Exchanges

If the item is defective or damaged upon arrival, we will gladly exchange it. Please contact us within 48 hours of receiving the item and send us photos showing the issue.

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the refund status:

If you paid by online payment, the refund will be issued to your original payment method.
If you paid by cash on delivery (COD), the refund will be issued as a store wallet balance or coupon which you can use for your next purchase.

Refund processing time: 5–10 business days after receiving the returned item.

📦 Return Shipping

We will schedule the return pickup through our partnered shipping company.
The shipping cost for the return is the responsibility of the customer, except in cases where the item is defective or incorrect.

📞 Contact Us

If you have any questions about our return and refund policy, feel free to contact our customer support:

📧 Email: [info@blunii.com]
📱 WhatsApp / Phone: [+961 76 814 442]
🕒 Support Hours: [e.g., Mon–Sat, 9:00 AM – 6:00 PM]

💬 Notes for Lebanese Market:

We currently serve all regions in Lebanon.
Our team will assist with return pickup arrangements through our courier partners.
In the event of an exchange or issue with your order, please contact us directly before taking any action.